hi668 Privacy Policy
hi668 places the highest priority on protecting your personal information. In this policy we clearly explain how your information is collected, used, and stored.
Introduction to the Privacy Policy
hi668 is a trusted online betting and casino platform in Bangladesh. We take the privacy and protection of our users' personal information very seriously. This Privacy Policy ("Policy") applies to use of the hi668 platform — which includes our website, mobile application, and related services.
When you use hi668's services, we collect certain information in order to provide a safe and smooth experience. In this policy we describe in detail what types of information are collected, the purposes for which it is used, the circumstances under which information may be shared with third parties, and what rights you have over your information.
All information collected from users of the hi668 platform is protected using SSL encryption technology. We follow international best practices for data protection and are committed to keeping your personal information safe from unauthorized access or misuse.
Section 1 — What Information We Collect
1.1 Identity Information
At the time of account registration, hi668 collects the following personal identification information:
- Full name and date of birth
- National ID number or passport number (for identity verification)
- Valid email address
- Current address and country
- Age verification documents (to confirm 21+ years of age)
1.2 Financial Information
We collect the following financial information for transaction processing and compliance with Anti-Money Laundering (AML) standards:
- Required information related to bKash, Nagad, Rocket, or bank accounts
- Deposit and withdrawal history
- Betting and gaming transaction records
- Wallet balance and bonus usage information
Payment card or mobile banking PIN numbers are never collected under any circumstances.
1.3 Technical and Usage Information
The following technical information is automatically collected during platform use:
- IP address and geographic location
- Device type, operating system, and browser information
- Session duration and usage patterns
- Cookies and local storage data
- Referral source and navigation path
Section 2 — Purpose of Using Information
2.1 Account Management and Security
Collected information is primarily used for the following purposes:
- Account creation, verification, and management
- User identity and age verification (to confirm 21+)
- Processing deposits, withdrawals, and betting transactions
- Fraud prevention and account protection
- Implementation of responsible gaming measures
2.2 Customer Support and Communication
- Providing 24/7 live chat support
- Customer service via email
- Notifications about bonuses, promotions, and important updates
- Account-related alerts and security notifications
2.3 Service Improvement and Analytics
- Analyzing platform performance and user experience
- Supporting the development of new games and features
- Identifying and resolving technical issues
- Providing personalized content and offers
2.4 Legal and Regulatory Obligations
In accordance with applicable laws and regulations, hi668 stores and processes information for the following purposes:
- Compliance with Anti-Money Laundering (AML) regulations
- Know-Your-Customer (KYC) verification process
- Maintaining lawful records of financial transactions
- Responding to lawful requests from competent courts or authorities
Section 3 — Sharing Information with Third Parties
hi668 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
Only the necessary information is shared with the third-party technology and service providers who operate hi668's services. These partners include:
- Payment processing service providers (bKash, Nagad, Rocket, banks)
- Identity verification services
- Cloud hosting and security services
- Customer support technology providers
These partners are contractually bound to follow hi668's privacy standards and may not share the information they receive with any other third party.
3.2 Legal Authorities
Information may be disclosed as part of legal obligations in the following circumstances:
- To comply with a valid court order or government directive
- To assist the relevant authorities in investigations into financial fraud or money laundering
- When necessary to protect the legal rights of hi668 or its users
3.3 Business Restructuring
In the event of a merger, acquisition, or restructuring of hi668's business, user information may be transferred to the new entity. Users will be notified in advance in such circumstances.
Section 4 — Cookies Policy
4.1 What Cookies Are and Why We Use Them
Cookies are small data files stored in your browser. hi668 uses cookies for the following reasons:
- Essential cookies: Maintaining login sessions, ensuring security, and basic platform functionality
- Functional cookies: Remembering language preferences and user settings
- Analytics cookies: Understanding platform usage patterns and improving services
4.2 Cookie Controls
You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may limit some features of the platform.
Section 5 — Data Storage and Security
5.1 Data Retention Period
hi668 retains user information for the following periods:
- The full duration while the account remains active
- The period required to meet legal obligations after account closure (typically 5–7 years)
- Transaction records relevant to the resolution of disputes
5.2 Security Measures
hi668 applies industry-standard security measures to keep your personal information safe:
- 256-bit SSL encryption — all data transmission is secured
- Advanced firewall and access controls to prevent unauthorized entry
- Regular security audits and vulnerability assessments
- Two-factor authentication option for account protection
- Isolated secure server environment for payment information
Section 6 — Your Data Rights
As a hi668 user, you have the following rights over your own personal information:
6.1 Right to Access and View Information
You may request a copy of the personal information we hold about you at any time. We will respond within 30 days of receiving the request.
6.2 Right to Correct Information
If there is any error or discrepancy in the information we hold about you, you may request a correction via live chat or email. Subject to identity verification, we will correct the information as quickly as possible.
6.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, this right may be limited in the following cases:
- When it is necessary to retain the information to meet legal obligations
- When there are unresolved financial transactions or disputes
- When the information is relevant to a fraud investigation
6.4 Opting Out of Marketing Communications
You may unsubscribe from promotional emails or notifications at any time. This can be done through account settings or via live chat. However, important account-related notifications cannot be turned off.
Section 7 — Protection of Minors
7.1 Age Verification Policy
hi668 provides services only to individuals aged 21 or above. We actively prevent minors from accessing the platform:
- Age verification documents are requested at the time of account registration
- Suspicious accounts are automatically flagged for review
- If we receive information belonging to someone under 21, it is deleted immediately
If you believe a minor has registered on our platform, please notify our support team immediately.
Section 8 — Policy Changes and Updates
8.1 Notice of Changes
hi668 reserves the right to amend this privacy policy as needed. For significant changes:
- A notification will be sent to the registered email address
- A notice will be displayed on the main page of the platform
- Notice will be given at least 14 days before the changes take effect
If you continue using the platform after any changes, you will be considered to have agreed to the updated policy. If you object to the changes, you may close your account.
Privacy Contact
If you have any questions about this privacy policy or your personal information, please contact us. Our support team is available 24 hours a day, 7 days a week in Bengali.